Returns and exchanges

Is it possible to return the goods?

Based on consumer rights in the European Parliament and Council Directive 97/7/EB on the protection of consumers in respect of distance contracts, the Lithuanian Civil Code Section 6366 "Things sale under contracts concluded by means of communication" the Minister of Economy of the Republic of Lithuania in 2001 17 August order No. 258 approved Things sales and provision of services when contracts are awarded by means of communication, the rules, the goods can be returned within 14 days of their receipt.

Products that can not be returned:

  • knitted underwear, tights, stockings, socks and other similar products;
  • sewn underwear, pajamas and the like;
  • bras, waist, corsets and the like;
  • gems, jewels, precious metals and similar products other than imitation jewelery;
  • watches;

Product return and replacement instructions

About the return of goods to immediately inform us (how to do it you will find instructions below). High-quality goods must be returned to exactly the same condition in which you received - in its original packaging, undamaged, unused. Pack the goods safely (you can use a box in which you received them from APPLE OF EVE) and send it by registered mail to:

APPLE OF EVE returns
UAB “Apple of Eve”
Laisvės al. 29
44311 Kaunas

In the sender details include your name, address and phone number.

Important: If you are returning faulty goods we will pay the shipping costs. If you are returning quality goods, transport charges are paid by the buyer. After receiving the returned goods, we will inform you in a separate e-mail and, as provided by European Union trade legislation, within 14 days refund you money in the account, or change to other product. In the event that your shipment had transportation fee, delivery costs will not be returned.

To return items you should:

  1. Open order history when connected with your account at www.appleofeve.lt.
  2. Open the order (click on "Details"), in which are returnable products.
  3. On the left side tick the items you want to return.
  4. In the field below enter the reason for the return.
  5. Click on "Accept return".

This way you inform us about the return of the goods and after you will get a confirmation email you can send item to the above address.